Sales Policy

Effective Date: January 16, 2025

At RegalBathroom, we are committed to providing you with high-quality electronics products and exceptional customer service. This Sales Policy outlines our procedures, conditions, and responsibilities for purchases made through our website regalbathroom.com. By purchasing from us, you agree to the terms of this Sales Policy.

1. Product Availability

We strive to maintain accurate inventory levels on our website. However, product availability can change rapidly, and we may occasionally be out of stock on an item you have ordered. If this occurs, we will notify you promptly and offer options such as:

  • Waiting for the product to become available again.

  • Receiving a similar product of comparable value (with your consent).

  • Receiving a full refund for the product.
    We are not liable for any damages or inconvenience caused by product unavailability.

2. Order Placement and Processing

You can place orders through our website regalbathroom.com 24/7. We also accept orders through the phone, however, online is preferred for ease of management. Once you have placed an order, you will receive an automated confirmation email with your order number. This confirmation email does not constitute our acceptance of your order, it is simply an acknowledgment that your order has been received. We will process your order as quickly as possible, typically within 1-3 business days. However, processing times may be longer during peak periods or holidays. You can track the status of your order online using the provided order ID within your account or through the tracking number supplied after shipment has occurred.

3. Payment Options

We accept a variety of payment methods, which may include credit cards (Visa, MasterCard, American Express, Discover), debit cards, PayPal, and other secure payment gateways. All payment information is processed securely through our designated payment provider. By placing an order, you authorize us to charge your payment method for the total amount of the order, including the cost of goods, shipping fees, and applicable taxes. All billing and payment information should be accurate and up to date. Any orders where payment information cannot be verified or processed may be canceled.

4. Shipping Policy

We ship products both domestically and internationally. Shipping rates and delivery times vary based on your location, selected shipping method, and the weight and size of your items. Estimated shipping times are provided for each shipping option during checkout. Please note that these are estimates and are not guaranteed. We are not responsible for any shipping delays caused by weather, customs issues, or unforeseen circumstances. You are responsible for any import duties, taxes, or other fees associated with international shipping. All items must be inspected upon arrival to confirm they are in good condition prior to signing any delivery receipt. Please note that our risk of loss transfers to you once the item leaves our warehouse.

5. Returns and Exchange Policy

We understand that sometimes products need to be returned or exchanged. Our return policy is valid for 30 days from the date of purchase, and the terms are as follows:

  • Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. You must also provide the original receipt or proof of purchase.

  • Non-Returnable Items: Certain items are not eligible for return, such as:
    * Products that have been used, damaged or tampered with through customer actions
    * Downloadable software, gift cards
    * Items marked as “final sale”

  • Return Process: To initiate a return, please contact us via email at info@regalbathroom.com or call our hotline (515-963-4582) to obtain a return authorization number. Please include your order number, the reason for the return, and a photo or video of the item if it is damaged. After obtaining return authorization, carefully package the item in its original packaging and ship it to the address provided by our customer service department. Shipping costs for returned items are the customer’s responsibility unless the item is defective or the return is due to an error by RegalBathroom.

  • Refunds: Upon receiving the returned item and verifying that it meets the conditions for return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. In some cases, you may elect for an exchange, depending on the item you are returning. We will only exchange items that are of the exact same model and color that you returned.

  • Defective Items: If you receive a defective product, please contact us immediately. We will provide instructions on returning the defective item and arrange for a replacement or refund if the item is unable to be fixed. We may require photos or video of the defective item to verify its condition. We may also elect to send it back to the manufacturer in certain cases for their verification of any manufacturing defects and their repair if it is able to be repaired.

  • Exchanges: If you would like to exchange an item, please follow the return process and indicate that you want an exchange for a different model or color. If the requested item is unavailable, a refund will be provided.

6. Warranty Information

All products sold by RegalBathroom come with the manufacturer’s warranty. Warranty periods and coverage vary from product to product, as this is determined by the manufacturer. Please refer to the warranty documentation included with your product for specific information on the manufacturer’s warranty. In addition to the manufacturer’s warranty, some extended warranties may be available from third-party vendors during the order process. RegalBathroom is not responsible for any issues covered by any extended warranty that you may purchase. Please contact the third-party vendor of your extended warranty for questions relating to your plan coverage.

7. Sales Taxes

RegalBathroom is required by law to collect sales tax on all orders shipped to addresses within Iowa and any other location where we are legally required to do so. The amount of sales tax charged will be calculated based on the applicable tax rate for your shipping address. Sales tax will be clearly displayed during the checkout process before you finalize your order. If you are a tax-exempt entity, please contact our customer support to provide documentation, and we will ensure that you are not charged sales tax where applicable.

8. Customer Service

Our customer support team is here to assist you with any questions or concerns you may have. Please contact us using the following methods:

We are committed to resolving your issues in a fair and timely manner.

  •