Refund and Return Policy

Effective Date: January 16, 2025

At RegalBathroom, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or may arrive damaged. This Refund and Return Policy outlines our procedures, conditions, and responsibilities for returns, refunds, and exchanges. This policy applies to all purchases made through our website regalbathroom.com. By making a purchase with us, you agree to the terms set forth in this policy. This policy is part of our overarching terms of service and should be reviewed in conjunction with our Terms and Conditions and Sales Policy.

1. Our Commitment to Your Satisfaction

Your satisfaction is our priority. We understand that returns and refunds are sometimes necessary, and we aim to make this process as smooth and convenient as possible. We are committed to handling all returns, refunds, and exchanges fairly and promptly, within the guidelines of this policy. We encourage our customers to contact us with any questions or concerns about a product before making a purchase to reduce the likelihood of issues later.

2. Return Eligibility

To be eligible for a return, refund, or exchange, the following conditions must be met:
* Timeframe: You must initiate your return within 30 calendar days from the date of purchase. Any returns initiated after this period will not be accepted.
* Condition: The item must be unused, in its original condition, and free from any signs of wear or damage. All original packaging, including boxes, manuals, accessories, and any included promotional items, must be returned. Items not returned in their original condition may be subject to restocking fees or refused. We are unable to accept returns on items that have been modified or tampered with in any way.
* Proof of Purchase: You must provide the original receipt or order confirmation as proof of purchase. Items purchased from third parties or unauthorized resellers are not eligible for return, refund, or exchange.
* Return Authorization: You must obtain a return authorization number (RA#) from our customer service team prior to returning any items. Returns without an RA# will not be processed and may be returned to the sender at their expense.
* Packaging: Returned items must be packaged securely to prevent damage during transit. We recommend using the original packaging, if available, or a suitable replacement. You are responsible for any damage incurred during return shipping if proper packaging is not used.

3. Non-Returnable Items

Certain items are not eligible for return, refund, or exchange, including but not limited to:
* Digital Products: Downloadable software, digital gift cards, or any digital items that cannot be physically returned.
* Hygiene Products: Items that come into direct contact with the body that for hygiene reasons cannot be returned (e.g., headphones, earbuds, certain wearable technologies), unless they arrive in a defective condition or there is another demonstrable defect when it is unopened in the original packaging.
* Opened Items (Hygiene): Once a hygiene-related item has been opened, it is generally non-returnable unless there was a demonstrable defect in quality when it was in the unopened packaging.
* Clearance Items: Items marked as “final sale,” “clearance,” or “as-is” are generally non-returnable unless they are defective upon arrival.
* Custom Orders: Items that have been custom-made, personalized, or modified at the customer’s request.
* Gift Cards: Gift cards cannot be returned, refunded, or exchanged for cash or other products.
* Consumables: Consumables, like printer ink cartridges or batteries, may not be returned if they have been opened or used.
* Items Damaged by Use: Products that have been damaged due to misuse, improper handling, or neglect by the customer are non-returnable.

4. Return Process

To initiate a return, follow these steps:
* Contact Us: Contact our customer service team at info@regalbathroom.com or call us at 515-963-4582 to request a return authorization number (RA#). Please have your order number and reason for return ready. This contact should be made within the 30-day return window from date of purchase.
* RA# and Instructions: We will provide you with an RA# and detailed instructions on how to package and ship your return. Note that we cannot accept a package without this RA# attached. This RA# should be prominently displayed on the outside of your package.
* Package and Ship: Securely package the item in its original packaging (if available) or a suitable protective container. Include all original accessories and promotional items that came with the item. Affix the RA# to the package and ship it to the return address provided by our customer service team.
* Shipping Costs: Unless the return is due to a defect or error on our part, you are responsible for the return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns during transit.
* Inspection: Upon receiving your return, we will inspect the item to ensure it meets the return eligibility conditions.
* Processing: Once the item is approved, we will process your refund, exchange, or other resolution per our policy within 7-10 business days.

5. Refunds

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days. If your refund is rejected, we will contact you with an explanation.
* Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
* Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective item.
* Refund Timeframe: The time it takes for a refund to be credited to your account may vary depending on your bank or payment processor.
* Partial Refunds: In some cases, we may issue a partial refund (after inspection) if the returned item is not in its original condition, is missing components, or has been damaged. Restocking fees may apply for items returned not in original condition.

6. Exchanges

We offer exchanges for items that are defective or damaged upon arrival, or if you would prefer an item that is the same as the original but in a different size or color, provided it is available.
* Exchange Process: To initiate an exchange, follow the return process and indicate that you would like an exchange. We will ship the exchange item after receiving and inspecting the original item and verifying its condition and eligibility. Note that items must be of the same value for an exchange.
* Availability: Exchanges are subject to product availability. If the requested exchange item is out of stock, we will contact you to discuss an alternative or a refund.
* Shipping Costs: We will cover the shipping costs for exchange items that are due to our error or defective condition upon arrival. However, exchanges due to customer error will incur a second shipping fee, as the initial shipping fee is not refundable.

7. Defective Items

If you receive a defective item, please contact us immediately.
* Defect Reporting: Report the defect within 30 days of purchase, providing your order number, a detailed description of the defect, and photographic/video evidence. We may request additional information or require the item to be sent back for inspection prior to issuing an exchange, refund, or repair.
* Resolution: For defective items, we will offer to replace, repair, or refund the item, based on the type of product and specific circumstances. We will cover the shipping costs for returning and replacing the defective item.
* Manufacturer’s Warranty: Many of our products come with a manufacturer’s warranty. If an item becomes defective after the 30-day return period, we will assist you with the manufacturer’s warranty process.

8. Damaged Items

If your order arrives damaged, please contact us immediately.
* Damage Reporting: Report the damage within 48 hours of receipt, providing your order number, a description of the damage, and clear photos/videos of the damage to the packaging and the item. We may ask you to provide a statement on whether or not the delivery driver was present for your initial inspection of the package prior to your signing of a delivery document.
* Resolution: We will work with the shipping carrier to investigate the damage and arrange for a replacement or refund of the damaged item. We may ask that the item is sent back to us for inspection, or we may authorize that it is disposed of in cases where damage is severe.

9. Return Shipping Address

The return shipping address will be provided to you by our customer service team when you request a return authorization. We may have multiple return locations, so you must wait for us to confirm the specific location before sending back your return.

10. Restocking Fees

Restocking fees may apply in certain cases, such as for items returned in less than original condition. We will clearly inform you of any applicable restocking fees before processing your refund.

11. Contact Us

If you have any questions or concerns about this Refund and Return Policy, please contact us at:
* Hotline: 515-963-4582
* Address: 3807 SE Rio Dr, Ankeny, Iowa(IA)
* Email: info@regalbathroom.com
* Website: regalbathroom.com

12. Policy Changes

RegalBathroom reserves the right to modify or amend this Refund and Return Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

13. Entire Agreement

This Refund and Return Policy, along with our Terms and Conditions and Sales Policy, constitutes the entire agreement between you and RegalBathroom with respect to your purchases, and any return, exchange, or refund.

14. Governing Law

This policy is governed by and shall be construed in accordance with the laws of the State of Iowa, USA. Any legal disputes shall be exclusively resolved by a competent court in Iowa.