Payment Policy

Effective Date: January 16, 2025

At RegalBathroom, we aim to provide a secure and convenient payment process for all our valued customers. This Payment Policy outlines the methods of payment we accept, how payments are processed, and important information regarding pricing, taxes, and other payment-related matters. This policy is a vital component of our overall Terms and Conditions and ensures transparency and trust in all transactions on our website, regalbathroom.com.

1. Accepted Payment Methods

We offer a variety of payment methods to accommodate your preferences, including:

  • Credit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Please ensure that your card information is entered accurately and completely during the checkout process.

  • Debit Cards: We also accept debit cards that are affiliated with the major credit card networks mentioned above.

  • PayPal: You can securely pay through your PayPal account.

  • Other Payment Gateways: We may periodically add new payment options or gateways. The availability of payment options is displayed during the checkout process on our website. All payments are subject to our provider’s terms and conditions as well.

  • Gift Cards: We accept RegalBathroom gift cards as a form of payment, subject to the terms and conditions outlined on the gift card.

We do not accept cash, money orders, checks, or any other payment methods not explicitly mentioned on our website at this time.

2. Payment Processing

All payments are processed securely through our designated payment gateway. Our chosen payment gateway employs industry-standard encryption and security protocols to ensure the safety of your financial information.

  • Authorization: When you place an order, your payment method will be authorized for the full order amount, including any applicable taxes and shipping fees. This authorization will temporarily hold the funds until the order is processed and shipped.

  • Charging Your Account: Your account will be charged only when your order is prepared for shipment. If you order multiple items, your card may be charged as each item ships to you separately.

  • Payment Confirmation: You will receive a payment confirmation email once your payment has been successfully processed. This confirmation will include your order number, a list of items you ordered, and details of the payment method used.

  • Payment Verification: We may conduct payment verification checks to ensure the security of your purchase and to prevent fraud. This may involve requesting additional information from you for verification purposes.

  • Declined Payments: If your payment is declined, you will be notified during checkout. Please check your payment details, including your card number, expiry date, and security code, and try again. If the issue persists, please contact your bank or card issuer for assistance. You may also attempt to process payment via another payment method.

3. Pricing and Currency

  • Prices: All prices displayed on our website are in U.S. Dollars (USD), unless otherwise stated.

  • Price Accuracy: We strive to maintain accurate and up-to-date pricing on our website. However, in the event of a pricing error, we reserve the right to cancel or adjust the price of an order, even after you have placed it, and notify you of such changes. We will provide the option to continue the order at the corrected price or cancel the order for a full refund.

  • Price Changes: Prices are subject to change without notice. However, price changes will not affect orders that have already been placed and for which a payment confirmation has been sent.

4. Taxes

  • Sales Tax: We are required by law to collect sales tax on all orders shipped to addresses within Iowa and any other location where we are legally required to do so. The applicable sales tax rate is based on the shipping address.

  • Tax Calculation: Sales tax, where applicable, will be calculated and displayed during the checkout process, before you finalize your order.

  • Tax-Exempt Entities: If you are a tax-exempt entity, please contact our customer support team to provide necessary documentation. We will verify your tax-exempt status and ensure you are not charged sales tax where applicable.

5. Promo Codes and Discounts

We may offer promotional codes and discounts for limited periods.

  • Promo Code Application: Promo codes should be entered during the checkout process. Promo codes cannot be applied retroactively to orders already placed.

  • Terms and Conditions: All promo codes and discounts are subject to their specific terms and conditions, which will be communicated at the time the offer is made. Please check the expiration dates for any promo codes.

  • Restrictions: Only one promo code can be applied per order. Some restrictions may apply on certain products.

6. Gift Cards

  • Redemption: RegalBathroom gift cards can be redeemed for purchases on our website.

  • Gift Card Balance: If a gift card balance is not fully used in one transaction, the remaining balance can be used for future purchases.

  • Restrictions: Gift cards cannot be exchanged for cash and cannot be used to purchase additional gift cards.

  • Terms and Conditions: Gift cards are subject to specific terms and conditions, which will be provided at the time of purchase.

7. Order Cancellation and Refunds

  • Cancellation by Us: We reserve the right to cancel any order due to payment issues, suspected fraud, stock availability, pricing errors, or other unforeseen circumstances. If we cancel your order, you will receive a full refund.

  • Customer Cancellations: Customers can cancel orders before they are shipped. Once an order has shipped, our standard return policy applies. To cancel an order, please contact our customer support team immediately.

  • Refunds: Refunds for canceled orders will be processed back to the original payment method, and will typically be processed within 7-10 business days. Refund processing times may vary depending on your bank or payment provider.

  • Return Refunds: For items that you return, please review our Return and Refund policy for more details on conditions that must be met to be eligible for a refund.

8. Currency Conversion

If you are making a purchase from outside of the United States, please be aware that the transaction will be processed in U.S. Dollars (USD). The currency conversion rate applied to the transaction will be determined by your bank or payment provider. We are not responsible for any currency conversion fees or discrepancies.

9. Payment Security

We take your payment security seriously. We use secure payment gateways and technologies to protect your information. However, while we take every reasonable precaution to ensure the security of your financial data, no system is impenetrable, and therefore, we cannot guarantee absolute security. By using our website, you accept this risk.

10. Contact Us

If you have any questions or concerns regarding our Payment Policy, please contact our customer service team at: