Privacy Policy

Effective Date: January 16, 2025

At RegalBathroom, we deeply value your privacy and are dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and secure your information when you visit our website, regalbathroom.com, or use our services. By accessing our website or using our services, you agree to the practices detailed in this policy. This policy forms an essential part of our Terms and Conditions, demonstrating our commitment to respecting your privacy.

1. What Information Do We Collect?

We collect various types of information to enhance your experience and provide you with the best possible service. The data we gather depends on how you interact with our site and offerings:

  • Personal Information You Provide:

    • Contact Details: This includes your name, email address, phone number, shipping address, and billing address. We need this information to process orders, ship products, and communicate with you about your purchases.

    • Account Information: If you create an account on our website, we collect your username, password, and other details necessary for account management.

    • Payment Information: When you make a purchase, we collect your payment card details and billing information. This information is securely processed by our payment gateway provider, and we do not directly store your card details on our servers.

    • Preferences: Information about your preferences for communication and marketing materials, as well as any preferences you provide regarding product recommendations or settings.

    • Purchase Records: Details of your transactions, such as the products you’ve purchased and any associated purchase history details.

    • Customer Support Inquiries: Any information you share with our customer support team, including your questions, feedback, or issues.

  • Information Collected Automatically:

    • Device Data: We collect information about the device you use to access our website, such as your computer or mobile device’s operating system, browser type, and IP address.

    • Usage Patterns: We track how you interact with our website, including the pages you view, the links you click, the time you spend on each page, your search queries, and your browsing path through our site.

    • Location Information: We may collect an approximate location based on your IP address.

    • Cookies and Tracking Technologies: We utilize cookies, web beacons, pixels, and similar technologies to track your online activity. These technologies help us remember your preferences, customize your experience, and analyze website performance.

    • Referring Sources: We may collect information about which website referred you to us.

2. How Do We Use Your Information?

We use your information for a variety of essential purposes:

  • Order Fulfillment: To process your orders, facilitate payments, and deliver products to your specified address.

  • Account Management: To create and manage your account on our website and provide you with customer support.

  • Personalized Experience: To personalize your website experience, store your preferences, and provide relevant product suggestions.

  • Communication: To communicate with you about your orders, our products and services, promotional offers, surveys, and other crucial updates. We will only send marketing materials when you have specifically opted in to receive them.

  • Marketing Activities: To send promotional emails and display targeted advertising when we have your consent. You have the right to opt-out of these communications at any time.

  • Website Enhancement: To analyze usage patterns and improve the usability, performance, and user-friendliness of our website, as well as to optimize our marketing campaigns.

  • Fraud Prevention: To detect, investigate, and prevent any fraudulent activity and maintain the security of our website.

  • Compliance: To adhere to relevant legal obligations, regulations, and government requests.

  • Analytics: To analyse collected data to better understand market trends and consumer behavior.

3. How We Share Your Information

We may share your data with third parties in specific situations:

  • Service Providers: We share information with third-party service providers that help us with payment processing, shipping, data analysis, email marketing, website hosting, fraud detection, and other vital operations. These providers are contractually obligated to protect your data and use it only to provide services on our behalf.

  • Payment Gateways: Information is shared with payment processors to ensure secure transactions. These processors have their own privacy policies that may also be relevant to you.

  • Shipping Partners: We share data with shipping carriers to facilitate the delivery of your purchases. These carriers also have their own privacy policies which may also be relevant to you.

  • Marketing Partners: We may share anonymized data with our marketing partners to deliver personalized advertising and evaluate our campaigns; however, we will never share your direct contact information without your express permission.

  • Legal and Regulatory Compliance: We may disclose your information when required by law, legal proceedings, or government authorities.

  • Business Transactions: In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the new entity; however we will inform you of any such changes.

  • Consent: We may also share your information when you have given us explicit permission to do so.

4. Your Privacy Choices and Rights

You have several rights regarding your personal information:

  • Access Your Data: You have the right to request access to the personal data we hold about you.

  • Correct Inaccuracies: You can request the correction of any incorrect or incomplete information that we hold.

  • Request Deletion: You have the right to request the deletion of your personal data, subject to certain legal exceptions.

  • Restrict Processing: You can request the restriction of how we use your information under specific conditions.

  • Object to Processing: You can object to the use of your data for specific purposes, including direct marketing.

  • Data Portability: You have the right to receive a copy of your data in a readily usable format and to transfer it to another organization, where technically feasible.

  • Withdraw Consent: You can withdraw consent for data processing at any time.

  • Marketing Opt-Out: You can opt out of marketing communications through the unsubscribe link included in our emails, or by contacting our customer support team directly.

To exercise these rights, please contact our customer service team at info@regalbathroom.com. We will respond to your request within a reasonable timeframe.

5. Data Security Measures

We prioritize the security of your information and employ robust measures to safeguard it:

  • Encryption Technology: We utilize Secure Socket Layer (SSL) technology to encrypt the transmission of your sensitive information during online transactions.

  • Limited Access: Access to your personal data is restricted to authorized personnel who need it to perform their jobs.

  • Security Systems: We use firewalls and other sophisticated security systems to safeguard our servers against unauthorized access.

  • Regular Assessments: We regularly assess our security practices and systems to identify and address vulnerabilities.

  • Data Retention: We retain your data only as long as needed for the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

  • Payment Security: All payment processing is handled by certified PCI-DSS compliant partners and we do not store your credit card details on our servers.

While we use best practices for information security, please be aware that no method of transmission over the internet or electronic storage is entirely secure. As a result, we cannot guarantee absolute data security. In the event of a security breach, we will notify you promptly.

6. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience.

  • Types of Cookies: We use session cookies, persistent cookies, and third-party cookies for different purposes.

  • Cookie Preferences: You can manage your cookie settings through your browser. Disabling cookies might affect your website experience.

  • Tracking Opt-Out: You can opt out of certain types of tracking using opt-out tools provided by our tracking and advertising partners.

7. Children’s Privacy

Our website is designed for general audiences, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with their data, please contact us to have the data removed.

8. Links to Other Websites

Our website might contain links to third-party websites. We are not responsible for their privacy practices, and we recommend you review their privacy policies before using their services.

9. International Data Transfers

If you use our website outside of the United States, your information might be transferred to, stored, and processed in the U.S. Data protection laws might differ from those in your jurisdiction, and we ensure all data transfers are compliant with applicable laws.

10. How to Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us through the following means:
* Hotline: 515-963-4582
* Address: 3807 SE Rio Dr, Ankeny, Iowa(IA)
* Email: info@regalbathroom.com
* Website: regalbathroom.com

11. Policy Updates

We may change this Privacy Policy periodically. Any changes will be posted on this page, and updates will be effective immediately upon posting. We advise you to review this policy frequently.

12. Severability

If any part of this Privacy Policy is deemed unenforceable or invalid, the rest of the policy remains in effect. We will modify the unenforceable part to ensure it is as close as possible to its original intent.

13. Governing Law

This Privacy Policy is governed by and should be construed in accordance with the laws of the State of Iowa, U.S.A. All legal proceedings shall be addressed in the appropriate court in Iowa.